What type of operations does SailPoint's Identity Governance Connector for ServiceNow support?

• A. Read and write operations
• B. Only read operations
• C. Only write operations
• D. Audit only

Answer: (A)

SailPoint's Identity Governance Connector for ServiceNow supports both read and write operations. This capability allows organizations to not only retrieve information from ServiceNow (such as user roles, access requests, and incidents) but also to modify data within ServiceNow, including creating or updating records related to identity governance.

By enabling read operations, the connector can access and incorporate relevant identity data into governance processes, ensuring that administrators have the insights needed to manage identities effectively. The write operations are equally important as they facilitate automated updates and integration of identity management with ServiceNow workflows, enhancing overall operational efficiency.

Supporting both types of operations is crucial for a comprehensive identity governance strategy, as it allows for better management and monitoring of user access and ensures compliance with internal and external regulations. This dual capability is a key feature that differentiates this connector from more limited integrations that might only allow passive data access without interaction.